Google Classroom & Chromebook Support

Welcome to the support page for Google Classroom and Chromebooks at the High School.

Technical Support for Learners

Forgotten Password:

All teachers in LHS are able to reset/update passwords but if the learner is at home then please contact their guidance teacher (see clan page).

Other Support

If you have any Google Classroom or Chromebook queries please have a look at the guidance in the links at the top of the page or use the contact form at the bottom of the page for specific issues. 

Non Google/Chrome school related IT issues should go through the school office to our school IT Technician: Mr D Johnson

Log in Issues

If you are having problems logging in I would try going directly to the glow sign in page to ensure the account is working before attempting to log in on devices or apps.

https://glow.rmunify.com/

Glow login

 the username is gw##lastnamefirstname

e.g.      gw20demopupil

Chromebook

& Google login

the username is 

gw##lastnamefirstname@ab.glow.scot

e.g.     gw20demopupil@ab.glow.scot

Google Classroom mobile app

If your google classroom defaults to your personal gmail account


Microsoft apps on Glow

Including  E-sgoil or Sharepoint 

You may be asked for your glow email address. This is your username with the extension @glow.sch.uk

e.g.     gw20demopupil@glow.sch.uk

Google Forms Problems

When opening a Google form or quiz on Google Classroom you get a you need permission/not authorised message you should try the following

If on a laptop or PC:

If you are on a phone or mobile device: 

Good luck 👍

Google for Guardians

guardians_guide_to_classroom_march_2020.pdf

Google Guardian Settings

For a How to Guide to manage your Google Guardian settings go to this support page: 

Google Guardian Support

Pupil How-To Guides

A presentation created by Mrs Fincher to help open, edit and submit Google Classroom tasks.

Google Classroom Cheat Sheet for Students by Shake Up Learning.pdf
How to add a photo to your assignment (3)

Useful Videos and Links

Student/Parent Tutorials

Accessing Google Classroom from Various Devices

Instruction Guide, How to Access GLOW and Google Classrooms 

How to access Google Classrooms through GLOW


Accessing Google Apps on a Device.mp4

Accessing Google Apps on a Device, such as a phone or iPad

How to access Glow (Digital Learning Platform) from Xbox One


How to access Glow (Digital Learning Platform) from PS4

Accessing Google Classroom using a nintendo switch

10 top tips for Parents on remote learning.pdf

What to do if you can't edit a Word document in Google Classroom (for students & parents)