Google Classroom & Chromebook Support
Welcome to the support page for Google Classroom and Chromebooks at the High School.
Technical Support for Learners
Forgotten Password:
All teachers in LHS are able to reset/update passwords but if the learner is at home then please contact their guidance teacher (see clan page).
Other Support
If you have any Google Classroom or Chromebook queries please have a look at the guidance in the links at the top of the page or use the contact form at the bottom of the page for specific issues.
Non Google/Chrome school related IT issues should go through the school office to our school IT Technician: Mr D Johnson
Log in Issues
If you are having problems logging in I would try going directly to the glow sign in page to ensure the account is working before attempting to log in on devices or apps.
Glow login
the username is gw##lastnamefirstname
e.g. gw20demopupilChromebook
& Google login
the username is
gw##lastnamefirstname@ab.glow.scot
e.g. gw20demopupil@ab.glow.scotGoogle Classroom mobile app
If your google classroom defaults to your personal gmail account
click on your profile picture
+ add another account
Then enter your username gw##lastnamefirstname@ab.glow.scot
Microsoft apps on Glow
Including E-sgoil or Sharepoint You may be asked for your glow email address. This is your username with the extension @glow.sch.uk
e.g. gw20demopupil@glow.sch.ukGoogle Forms Problems
When opening a Google form or quiz on Google Classroom you get a you need permission/not authorised message you should try the following
If on a laptop or PC:
Make sure that you are using the Chrome browser and not internet explorer or edge.
Log into chrome using your @ab.glow.scot username at https://accounts.google.com/signin
If you are on a phone or mobile device:
Make sure your @ab.glow.scot account is added to your phone. (Settings > accounts >add account>Google...
Make sure you close other apps that are using other accounts before you try it. Close everything and open classroom and go from there.
Make sure the link is opening in chrome and not another browser. Check your preferences if it defaults to other browsers..
Good luck 👍
Google for Guardians
Google Guardian Settings
For a How to Guide to manage your Google Guardian settings go to this support page:
Pupil How-To Guides
A presentation created by Mrs Fincher to help open, edit and submit Google Classroom tasks.