Welcome to the support page for Google Classroom and Chromebooks at the High School.

Forgotten Password:

All teachers in LHS are able to reset/update passwords but if the learner is at home then please contact their guidance teacher (see clan page).

Other Support

If you have any Google Classroom or Chromebook queries please have a look at the guidance in the links at the top of the page or use the contact form at the bottom of the page for specific issues. 

Non Google/Chrome school related IT issues should go through the school office to our school IT Technician: Mr D Johnson

Google Forms Problems

When opening a Google form or quiz on Google Classroom you get a you need permission/not authorised message you should try the following

If on a laptop or PC:

1. Make sure that you are using the Chrome browser and not internet explorer or edge.

2. Log into chrome using your @ab.glow.scot username at https://accounts.google.com/signin

If you are on a phone or mobile device: 

1. Make sure your @ab.glow.scot account is added to your phone. (Settings > accounts >add account>Google...

2. Make sure you close other apps that are using other accounts before you try it. Close everything and open classroom and go from there.

3. Make sure the link is opening in chrome and not another browser. Check your preferences if it defaults to other browsers..

Good luck 👍

Pupil How-To Guides